Domestic Shipping & Return Policies (USA)

  • Shipment Notification & Tracking Numbers

  • We ship all US Postal Service orders (received before 3:30 PM E.S.T.) the FOLLOWING DAY they are received (Mon-Fri, not including holidays), unless paying by check/money order.
    All shipments, except regular international, are affixed with a USPS tracking number.

    Please note, for U.S. region (see below for applicable states) all ground packages will be automatically upgraded to priority shipping (1 to 3 days) at no extra cost.

    Shipping Region:
    Louisiana, Maryland, Texas, Wyoming, Arkansas, Montana, New York, Michigan, South Dakota, Ohio, Maine, Massachusetts, New Hampshire, North Carolina, Alabama, South Carolina, Washington, California, West Virginia, Armed Forces - AE, Florida, Missouri, Oregon, Illinois, New Mexico, Wisconsin, Arizona, Kansas, Nebraska, Mississippi, Oklahoma, Georgia, Idaho, Tennessee, Iowa, New Jersey, Delaware, North Dakota, Rhode Island, Colorado, Vermont, Utah, Minnesota, Indiana, Armed Forces - AA, Virginia, Kentucky, Nevada, Armed Forces - AP, District Of Columbia, Pennsylvania, Connecticut

    Shipping Method:
    Ground

    Select delivery time:
    1-5 business days (see note above, all packages automatically upgraded to Priority which is 1-3 business days.)

    Shipping Rates

    1. USPS Regular Mail: (3 to 5 business days)
    2. Order Amount Shipping & Handling
      $0 - $50.00 $9.95
      $50.01- $138.00 $12.95
      $138.01 -- $149.99 $14.95
      $150.00 and up $0.00
    3. USPS Priority Mail: (2 to 4 business days)
      Order Amount Shipping & Handling
      up to $100.00 $13.95
      $100.01-- $149.99 $15.95
      $150.00-- $300.00 $0.00
    4. USPS Next Day: (1 to 2 business days)
    5. Order Amount Shipping & Handling
      up to $100.00 $15.95
      $100.01-- $200.00 $19.95
      $201.01-- $300.00 $25.95
      $300.01-- $400.00 $30.95
      over $400.00 $34.95

    **Oversize and/or heavy items may require additional shipping charges. If additional shipping charges apply, you will be contacted for approval before your order is shipped.


  • Hotvelociti Ground for Islands outside of Mainland USA

  • Shipping Region:
    Marshall Islands, Guam, Virgin Islands, Hawaii, Federated States of Micronesia, Palau, American Samoa, and Puerto Rico

    Shipping Method:
    Ground

    Select delivery time:
    2-5 business days

    Shipping Rates:

    Order Amount Shipping & Handling
    $0 - $50.00 $9.95
    $50.01- $138.00 $12.95
    $138.01 -- $149.99 $14.95
    $150.00 -- $358.00 $17.95
    $358.01 and up $19.95

    **Oversize and/or heavy items may require additional shipping charges. If additional shipping charges apply, you will be contacted for approval before your order is shipped.

  • Exchanges

    If you wish to make an exchange, please email custserv@hotvelociti.com. You need to place your exchange order within 30 DAYS of your original purchase.


  • Returns

    Returns must be made within 30 DAYS of purchase. Items must be in new (saleable) condition, with hang-tags and care tags still attached. Items that have been worn or used will be accepted only for reason of manufacturer defect. Defective items that have been worn must be laundered before return.

    If you've misplaced your receipt, our address for returns is shown below. Please also enclose a note with your name and order number if you have it.

    Hotvelociti, Returns
    2157 Center Avenue
    Suite One
    Fort Lee, NJ 07024

  • Out of Stock / Subject to Availability

    Many of the items in our catalog are part of seasonal or one-time production runs. Once these items go out of stock they may not be available again. On any item, you will never be billed until and unless the product ships. If it necessary to break your order into multiple shipments, we will pick up the cost for the additional shipments.
    Track USPS packages.

Track USPS packages.


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